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SITE-WIDE DISCOUNT UPTO 50% FOR LIMITED PERIOD

EXCHANGE POLICY

We just want you to love your jewellery!
We offer a hassle-free exchange policy on all our products.

        1. Procedure:

  • Please write to us at contact@shopjbr.com or WhatsApp Message us with your order number at +91 8454813464 & reason for exchange.
  • Our logistics partner will pick up the product from your doorstep. The reverse pickup typically takes 1-3 working days from the day the request is initiated.
  • Once we receive the product, exchange will be initiated or credit note can be given for future purchases, as you wish.
  • This procedure typically takes 7 days after we receive the products.

       2. Terms & condition:

  • Must be informed to us within 2 days of receipt of your order
  • Request to be raised via Email: contact@shopjbr.com or WhatsApp Message : +91 8454813464 only.
  • Any requests received after 2 days of receipt of products will not qualify for Exchange.
  • We will arrange for a reverse pick up through our courier partner. There will be a small fee of ₹800, towards logistic & handling charges, which will be adjusted against credit note/exchange value given to you.
  • Exchange does not apply to Customised products.
  • Available within India only
  • Exchange will be processed only after parcel is received by us.
  • We cannot process returns or refunds for products purchased outside of www.shopjbr.com.
  • Ensure the product is unused, with tags intact and in its original packaging; otherwise, we cannot process your return or exchange. 

       3. Is there any charges on Exchange?

  • There will be a small fee of ₹800, towards logistic charges, which will be adjusted against credit note/exchange value of goods given to you. This nominal fee covers two-way logistics, pickup, and insurance — ensuring your jewellery is safely handled at every step.